Prem-i-air 12000BTU Portable Split Air Conditioner, DC Inverter, Cooling, Heating, Fan, Dehumidifying, WiFi and Remote Control, Low Noise, New R32 Refrigerant,
Prem-i-air 12000BTU Portable Split Air Conditioner, DC Inverter, Cooling, Heating, Fan, Dehumidifying, WiFi and Remote Control, Low Noise, New R32 Refrigerant,
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4-in-1 portable split air conditioner for cooling, heating, dehumidifying, and fan use year-round
Specifications
| Brand | Prem-I-Air |
|---|---|
| Model | EH1960 |
| Item Number | EH1960 |
| Category | Portable Air Conditioner |
| Output | 3.5 kW (12,000 BTU) |
| Operation Modes | Cooling, Heating, Dehumidifier, Fan |
| Technology | DC Inverter |
| Energy Rating | A+ |
| Refrigerant | R32 |
| Noise Level (Sleep Mode) | From 42 dB |
| Fan Speeds | 3 |
| Timer | 24-hour programmable |
| Control | Wi-Fi app, remote control, touch panel with LCD display |
| Air Swing | Auto air-swing louvre |
In the box
- Remote control
The Prem-I-Air EH1960 is a free-standing 3.5 kW (12,000 BTU) portable split air conditioner with DC inverter technology, four operating modes, R32 refrigerant, a 24-hour timer, sleep mode from 42 dB, and control via Wi-Fi app, remote, or touch panel.
Returns
Returns
Shop with peace of mind: our 30-day return policy
Your satisfaction matters to us. If for any reason you are not satisfied, you can return the item within 30 days of receipt for a full refund of the purchase price.
Conditions for returns:
Items must be in their original packaging
How to start a return:
Visit our returns page for more information.
Shipping
Shipping
Enjoy free shipping on us
We're glad to offer free standard shipping on all orders.
Processing time: your order is processed and shipped within 1–2 business days.
Delivery: once your parcel has shipped, please allow an additional 3–5 business days for delivery.
Estimated total delivery time: 4 to 7 business days from the order date.
Tracking: you'll receive a shipping-confirmation email with your tracking number once your order is on its way. You can use this number on our order-tracking page.
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
Free delivery on all orders.
30-day returns — hassle-free
Shipping with tracking
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Frequently Asked Questions
Are the products genuine?
Are the products genuine?
Yes. Every product listed on Thefutureclo is genuine. We do not stock imitations or grey-market goods — what you see in the listing is what you receive.
How do I know my payment is secure?
How do I know my payment is secure?
Our checkout uses, encrypted payment processing. Your card details are never stored on our servers, and you can pay through recognised, trusted payment methods.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If you need to make a change, contact us as soon as possible after placing your order. We will do our best to help before dispatch. Once an order has shipped, our 30-day returns process applies.
How do I get in touch with customer support?
How do I get in touch with customer support?
You can reach us via the contact form on our website. We aim to respond promptly — generally within one business day.
What condition will my order arrive in?
What condition will my order arrive in?
Products are carefully selected and dispatched in appropriate packaging to reach you in good condition. If anything arrives damaged, contact us straight away and we will sort it out.
What are my rights if something goes wrong?
What are my rights if something goes wrong?
Your purchase is covered by your statutory rights under the UK Consumer Rights Act 2015. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund. We honour these obligations in full.
What shipping options do you offer?
What shipping options do you offer?
We offer free standard shipping on all orders. Your order usually arrives within 4–7 business days. Processing time: 1–2 business days. Shipping time: 3–5 business days. Estimated total delivery: 4–7 business days from the order date.
Do you ship internationally?
Do you ship internationally?
We currently ship mainly within our home region. We're working to expand shipping to more countries soon. Subscribe to our newsletter to stay informed about our international shipping options.
What is your return policy?
What is your return policy?
We want you to be happy with your purchase! If you're not fully satisfied, you can return the goods within 30 days of delivery for a full refund. Please visit our „Returns“ page to start a return and get a free return label.
How can I track my order?
How can I track my order?
Once your order has shipped, you'll receive a shipping-confirmation email with your tracking number. With this number you can view the latest information about your delivery on our „Track shipment“ page.
How can I contact customer service?
How can I contact customer service?
Our friendly customer service team is happy to help! You can reach us via the contact form on our website. We aim to answer all enquiries promptly.